Return Policy

We want you to be happy with your purchase, if you are not satisfied, please contact us at customerservicegroup@secretcharm.com to initiate a return or exchange. Please include your name, order #, the item you’d like to return or exchange and the reason.

Some things to know:

• We will issue a return for an item within 14 days of receipt.
• Refunds for all transactions will be issued to the original form of payment. 
• All items must be in their original states - unworn, unaltered and unwashed. All tags should be attached. 
• Final Sale items are not eligible for return or exchange.
• Please note that it can take up to 10 business days for the refund to appear in your account.

Please note that shipping costs are non-refundable, and we are not responsible for items lost or damaged in transit. 

Thank you for shopping with us!